Cancellation Policy

At Awang, we understand that sometimes plans change, and you may need to cancel your order. Our cancellation policy is designed to provide flexibility while ensuring that we can process cancellations efficiently. Please read the following details regarding our cancellation policy.

  1. Order Cancellation: You may cancel your order within 24 hours of placing it. To cancel your order, please contact our customer service team at [email protected] with your order number and request for cancellation. If your order is canceled within this timeframe, you will receive a full refund.
  2. Processing Time: After 24 hours, your order may have already been processed and prepared for shipment. If this is the case, we will be unable to cancel your order. Instead, you may need to wait for the order to be delivered and then follow our return process.
  3. Shipped Orders: If your order has already been shipped, it cannot be canceled. However, you may still return the item for a refund according to our Return & Refund Policy.
  4. Refunds for Canceled Orders: If your cancellation request is approved within the 24-hour window, we will process a full refund to your original method of payment. Please allow 8-12 business days for the refund to appear on your statement.
  5. Special Orders: Custom or personalized items may not be eligible for cancellation once the order has been placed. Please contact our customer service team for more information regarding these types of orders.
  6. Contact Information: For any cancellation requests or questions, please reach out to our customer service team at [email protected]. Provide your order number and the reason for cancellation to expedite the process.
  7. Changes to Orders: If you need to make changes to your order, such as updating the shipping address or modifying the items, please contact us as soon as possible. While we cannot guarantee changes after the order has been processed, we will do our best to accommodate your request.
  8. Customer Support: Our customer support team is available to assist you with any concerns or inquiries you may have. Feel free to contact us via email at [email protected] for prompt and helpful service.

Thank you for choosing Awang. We appreciate your business and look forward to providing you with an exceptional shopping experience.