Billing Terms & Conditions

Welcome to Awang. By using our services and making a purchase, you agree to the following Billing Terms and Conditions. Please read them carefully to understand your rights and obligations.

Overview

Scope: These Billing Terms and Conditions apply to all transactions made through Awang. They govern the payment methods, billing procedures, and policies related to your purchases.

Agreement: By making a purchase on our website, you agree to abide by these terms and conditions. If you do not agree, please refrain from using our services.

Payment Methods

Accepted Cards: We accept the following credit cards: Visa, MasterCard, American Express, JCB, Diners Club, and Discover Card. All payments must be made using one of these accepted methods.

Secure Transactions: Our site uses advanced encryption technology to ensure that your payment information is secure and protected. Your credit card details are processed securely and are not stored on our servers.

Payment Timing

Immediate Payment: Payment is required at the time of purchase. Your order will not be processed until payment has been received and verified.

Authorization: By providing your payment information, you authorize us to charge the designated payment method for the total amount of your order, including any applicable taxes and shipping fees.

Pricing and Taxes

Pricing: All prices on our website are listed in USD and are subject to change without notice. We reserve the right to modify prices at any time.

Taxes: Applicable sales tax will be added to your order total. The tax rate is based on the shipping address provided during checkout.

Billing Information

Accuracy: You agree to provide current, complete, and accurate billing information. If your billing information changes, you must update it promptly to ensure that your payment can be processed.

Verification: We reserve the right to verify your billing information and may request additional information to complete your transaction.

Order Confirmation

Receipt: After placing an order, you will receive an email confirmation with the details of your purchase. This email serves as your receipt and proof of purchase.

Order Processing: Orders are processed during our regular business hours, Monday through Friday. Processing times may vary based on the volume of orders and product availability.

Shipping Charges

Fees: We charge a flat rate of $4.99 for all orders shipping within the USA. These fees will be displayed during the checkout process.

Changes: We reserve the right to adjust shipping charges if necessary. Any changes will be communicated to you before your order is shipped.

Subscription Services

If you purchase a subscription service, it will automatically renew at the end of each term unless you cancel prior to the renewal date. Renewal charges will be billed to your designated payment method.

Cancellation: You may cancel your subscription at any time by contacting our customer service team. Cancellations will take effect at the end of the current billing cycle.

Refunds and Returns

Our Return & Refund Policy outlines the conditions under which refunds are issued. Please refer to this policy for detailed information on returns and refunds.

Processing: Approved refunds will be processed within 8-12 business days and credited to the original payment method.

Billing Discrepancies

Errors: If you believe there is an error on your billing statement, please contact us immediately at [email protected]. We will investigate and resolve any discrepancies as quickly as possible.

Disputes: In the event of a billing dispute, you must notify us within 30 days of the date of the disputed charge. Failure to notify us within this timeframe may result in the forfeiture of your right to dispute the charge.

Fraud Prevention

Monitoring: We monitor transactions for signs of fraudulent activity. Suspicious transactions may be subject to verification and may result in a delay or cancellation of your order.

Reporting: If we suspect that a transaction is fraudulent, we reserve the right to report the activity to the appropriate authorities.

Late Payments

Consequences: If your payment method is declined or if a charge is returned, we will notify you and attempt to resolve the issue. Continued non-payment may result in the suspension or cancellation of your order or subscription.

Fees: You may be responsible for any fees incurred as a result of declined or returned payments.

Changes to Billing Terms

Updates: We may update these Billing Terms and Conditions from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated terms.

Notification: Significant changes will be communicated to you via email or through a notice on our website.

Contact Information

For any questions or concerns regarding these Billing Terms and Conditions, please contact our customer support team at [email protected]. We are here to assist you with any inquiries you may have.Thank you for shopping with Awang.